Defective hardware returns only.
V-RAM.ai by Axiom Workstations sells built-to-order workstation hardware. Returns are accepted for defective products only.
Return eligibility
If your workstation arrives defective, damaged, or materially not functioning as intended, contact us within 7 days of delivery.
Email support@v-ram.ai and include your order number, a description of the issue, and photos or video when available.
Approval required
Returns must be approved by V-RAM.ai before any item is shipped back. Unauthorized returns may be refused.
If a return is approved, the workstation must be returned in its original condition with all included components, accessories, packaging materials, and documentation.
Repair, replacement, or refund
After inspection, V-RAM.ai may repair, replace, or refund the defective product at our discretion.
We do not accept exchanges.
Returns not accepted for
- Buyer’s remorse
- Incorrect product selection
- Changed needs or changed requirements
- Compatibility with third-party software
- AI model performance
- Workflow requirements or setup needs
- Customer-installed software issues
- Third-party AI tool troubleshooting
Hardware-only scope
V-RAM.ai sells workstation hardware only. We do not provide AI software installation, AI model installation, workflow setup, cloud setup, managed services, IT administration, or third-party AI troubleshooting.